FAQ

Student Accounts – Frequently Asked Questions About Your Student Account

 

All students who do not live in campus housing should file and maintain a local address and phone number with the Registrar’s Office (McClain Hall 104).  Students can add and update their local off-campus addresses through their TruView web account at https://truview.truman.edu.

Listed here are some frequently asked questions. Contact Student Accounts in McClain Hall 105, (660) 785-4074, or email: staccts@truman.edu with additional questions.


Frequent Questions

In order to allow your parent(s) access to your bill and student account information you will need to set them up as an authorized user.  If you do not set them up as an authorized user, they will not have access to your bill or student account information online, over the phone or via email.  To set up authorized users:

  1. Go to https://truview.truman.edu and log-in.  Click the Student Tab at the top.
  2. In the Student Finances section, click on Student Account Suite.
  3. Click on the tab for Authorized Users at the top.
  4. Follow the instructions to enter email addresses for parents/others who need access to on-line bills.

Changes can be made as necessary.  Authorized users will be sent email notification of passwords and logins.  They are also notified by email when a new statement is posted or when they make a payment through the site.  Authorized user’s access is limited to viewing statements and making payments; they have no access to other information on your account.

If you do not establish authorized users, you will be responsible for printing and mailing statements to parents/others who need them.

The Financial Aid Office (McClain Hall 103) may not have received your scholarship work renewal form.  Complete the form online via TruView. You must also complete I-9 and W-4 forms in the Payroll Section of the Business Office (McClain Hall 105).  It may take 3 to 4 weeks to process your renewal form.

Loans are applied to accounts by the Financial Aid Office.

  • Loans issued as electronic fund transfers are disbursed to the student account as the funds are received from the lender.
  • Loans issued as checks require the borrower’s endorsement.  Cashiers (McClain Hall 105) contact the student-borrower when the loan check is available for endorsement.
  • Electronic funds transfer Parent PLUS loans are applied to the student’s account as received. If the PLUS loan is received as a check, Cashiers mail the check to the parent for endorsement.
  • Loans are advanced for a specific semester.  If there is a credit balance after the semester fees are paid, the credit is refunded to the student; or, in the case of a Parent Plus Loan, the refund is to the parent borrower.  The Student Account Section of the Business Office notifies students when a refund for them has been processed.  Students signed up for direct deposit will receive refunds automatically in their designated bank account.  Students who do not sign up for direct deposit will have the refund check mailed to their permanent address on file.

If the Financial Aid Office has processed your loan application but has not applied it to your account, the loan is identified on your statement as “expected financial aid”. To calculate the amount you owe, deduct expected aid from the balance due on the statement.  If you have questions regarding aid listed as expected but not yet applied, check with the Financial Aid Office at finaid@truman.edu or at (660) 785-4130.

  • If your loan application is still in process or incomplete, the loan amount will not be listed as “expected aid” on your statement.
The Bright Flight Scholarship is applied to your account as soon as funds are received from the State of Missouri. Any funds not needed to pay fees owed to Truman are refunded to you. Bright Flight Scholarships often arrive early in the semester but may not be available in time to pay for books and supplies.
Work-study recipients are notified by the Financial Aid Office about job opportunities.  Students can sign up for direct deposit of their paychecks by going to TruView, clicking on the “Employee” tab, going to the “My Payroll Information” section and clicking on “Provide Direct Deposit Information for Paycheck”.  October 15 is the first fall semester pay date. Students must work the hours prior to receiving their work-study paycheck.

Complete the Free Application for Federal Student Aid as soon as possible each year (available October 1 each year for the following academic year).  You can apply on-line at www.fafsa.ed.gov.  Directions to apply for a PIN number are included on the web site.  A PIN for the student and at least one parent is recommended for faster processing with electronic signatures.

  • Results will be sent to the student’s e-mail address listed on the FAFSA. Check the results for errors.  If corrections are necessary, make them on-line promptly.
  • Direct Loan application instructions are included with the on-line award acceptance information.  Loan requests must be completed and returned to the Financial Aid Office by May 15 to ensure delivery of funds by fall semester.  First-time borrowers need to sign a promissory note and complete entrance counseling before the loan is disbursed.  Both can be completed at studentloans.gov.
  • Complete the on-line award acceptance process through TruView.
  • The Department of Education randomly selects some students to have FAFSA information verified.  If you are asked by the Financial Aid Office to furnish income documentation, you should do so promptly to avoid a delay in processing your aid.

The first bill of the fall semester is mailed to the student’s permanent address.  Bills for the rest of the academic year are posted on-line accessible through the student’s TruView account.  Students are e-mailed at their official Truman e-mail address when bills are available for viewing.  Students can also enter their parents’ e-mail address to receive a copy of the notice that the bill is available.  Parents can view the bill and pay online at mybill.truman.edu.

Students who pay fees on the flexible installment plan pay a minimum of 25% of the balance (less expected aid listed on the statement) by the end of the first week of classes.  If the financial aid is not received by the due date, the balance adjusted for expected aid will accrue interest until the aid is received.  If the term’s financial aid does not cover all fees, the personal responsibility is payable by dividing it into four payments during the fall and four payments during the spring (there are two payment dates for the summer term).  Accounts not paid in full by the last due date–November 15 for fall, April 15 for spring and July 5 for summer–will be assessed a $75 late penalty.  This payment method will incur finance charges equal to one-half percent (1/2%) per month or six percent (6%) per year on the unpaid balance.  To sign up for the Flexible Payment Plan, go to https://truview.truman.eduand log on.  Click the “Student Tab” at the top.  In the “Student Finances” section, click on “Flexible Payment Plan Agreement”.  Read the agreement thoroughly and print.  Retain a copy of the agreement for your records. Then, click “I Agree” at the bottom of the page.  Students who do not use the installment plan pay fees in full that are not covered by the expected aid listed on the statement at the end of the first week of classes.  If the financial aid is not received by the due date, the balance adjusted for expected aid will accrue interest until the aid is received.  The amount calculated as the student’s responsibility must be paid in full by the end of the first week of classes.  Additional charges incurred during the semester must be paid by the due date designated on the bill.  Accounts not paid in full by November 15 for fall, April 15 for spring, and July 5 for summer will be assessed a $75 late penalty.  This payment method will incur finance charges equal to three-quarter percent (3/4%) per month or nine percent (9%) per year on the unpaid balance.

Failure to pay fees in full or make a partial payment and sign up online for the Flexible Payment Plan may result in cancellation of your enrollment.

You can give your parent(s) access to your bill and student account information by setting them up as an authorized user.  If you do not do this, they will not have access to your bill or student account information online, over the phone or via email.  To set up an authorized user:

  1. Go to https://truview.truman.edu and log-in.  Click the Student Tab at the top.
  2. In the Student Finances section, click on Student Account Suite.
  3. Click on the tab for Authorized Users at the top.
  4. Follow the instructions to enter email addresses for parents/others who need access to on-line bills.

To withdraw from all classes, first time students should contact the Admission Office (Ruth W Towne Museum and Visitors Center) at (660) 785-4114 or e-mail: admission@truman.edu.

  • Returning students should contact the Office of Academic Affairs to withdraw prior to the official beginning of the semester to qualify for maximum reduction of fees or go to TruView, Student Tab, Student Data section and click “withdraw from all classes for a selected semester”. The Office of Academic Affairs  is located in McClain Hall 203, (660) 785-4105, e-mail: vpaa@truman.edu.
Authorized users are encouraged to pay on-line by accessing their student’s bill through http://mybill.truman.edu.  On-line electronic checks or credit cards are accepted.  Accepted credit cards are Visa, MasterCard, Discover, or American Express.  If you wish to mail your payment, please allow at least seven business days.
Private scholarship checks should be mailed to the Financial Aid Office at MC 103, Kirksville, MO  63501.  If checks are made payable to Truman State University, funds will be applied to your account and you will see the payment reflected on your statement.  Checks payable to both the student and the University must be endorsed by the student at the Cashier Window (MC 105) or prior to mailing.
If either one or both parents work in Missouri and pay Missouri income tax, you must provide the Registrar’s Office with a copy of the Missouri State Income Tax return for each year a student is enrolled.  The non-resident portion of tuition is covered dollar for dollar against the amount of Missouri income tax paid.